WAVES for Success Blog

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Tip of the Week: Deliver Honest Feedback.

KEY: Affirm the Person, Correct the problem.

Mistakes and areas of performance that require improvements must be corrected. Separate the person from the problem. Teens and young adults will respond to real time, honest feedback. Always build the person up, and be specific on the problem. This approach will create loyalty and open minds to change. 
Here is an interesting article highlighting some differences in Gen Y verses their predecessors. In a nutshell, today's youth are losing their ambition to drive, and some would say for good reasons. You decide for yourself. Please feel free to comment and share.

Generation Y not driven to drive

(or copy & paste: http://news.yahoo.com/americas-generation-y-not-driven-drive-145632280--sector.html)


Jeff & Ken Whiting, operators and owners of WAVES for Success & Whiting's Foods are interviewed on "Your Business" aired on MSNBC. This clips focus on today's youth and the challenges associated with employing them. "They're a new generation--so how does a small business owner manage today's teenagers?"


You can also watch it here

Next FREE Webinar:


How to Communicate for Success with Today's Teens and Young Adults.  

May 22nd, 2012

11:00 a.m. - 12:00 p.m.

Pacific Time


I saw this in a window of a glass shop and it made me remember, it wasn't that long ago where incentive programs like this were it. It's amazing how far we have to go to get people engaged today. Makes me think, what will it be like in another 20 years? What do you think? Feel free to comment. :)

When we switched from traditional scheduling, to an online company, it was amazing! We had a full time manager spend upwards to 2 full days creating a week long schedule. Our phones would ring off the hook daily from employees saying they couldn't make it to work, needed a day off, wanting to switch shifts, etc.

Once we implemented our online software, our manager does what they needs to do in less than a day, the phones stopped ringing, and we didn't have to spend any time training our over 250 employees on how to use the software. They totally got it.

Online scheduling software provides employee interaction amongst them self, easy time off requests, the ability for employees to switch and trade shift (still needing a manager approval) and more. 

If you haven't switched yet, what are you waiting for? Need more information or want to learn of a great company to use? Contact us to learn more.

Brass Ring Award 2011

We won again!

Click here to read the article.

WAVES in Portuguese

Ken just returned from Brazil, speaking at the Brazilian Association of Amusement Parks; giving several WAVES presentations as well as a North Star Presentation. (www.northstarfandb.com)


Not Just their Attitude... What About Yours?

I've primarily focused on feeding the attitudes of your teenage employees. With that said, I can't think of anything that can have a bigger effect on a teen's attitude than your attitude!  A condescending, disrespectful attitude showing no personal interest towards your teen employees will send them out the door, and working down the street.


I'll be the first to admit that it can be hard to maintain a positive, outgoing, caring and personal attitude. But if you have a young workforce it's a discipline you are going to need to excel at if you want your employees to serve your interest at work. 


Getting a teen's attitude in line with your needs may be a moving target.  But you are always in control of yours, and it's the one small thing you, and your managers, can do on a daily basis that can have a huge impact.


Following is a quote from Charles Swindoll about attitude:


The longer I live, the more I realize the impact of attitude on life. Attitude, to me, is more important than facts. It is more important than the past, the education, the money, than circumstances, than failure, than successes, than what other people think or say or do. It is more important than appearance, giftedness or skill. It will make or break a company... a church... a home. The remarkable thing is we have a choice everyday regarding the attitude we will embrace for that day. We cannot change our past... we cannot change the fact that people will act in a certain way. We cannot change the inevitable. The only thing we can do is play on the one string we have, and that is our attitude. I am convinced that life is 10% what happens to me and 90% of how I react to it. And so it is with you... we are in charge of our Attitudes."



I can't think of anything else that will have a larger positive impact on a teen than the attitude that is directed towards them by an adult. 




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