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Customer Service
- Shipping & Delivery
- All items ship within 24 hours. You may choose USPS or UPS shipping. Some items are digital files and are non-shipping. These files are classified as Downloadable and will be sent to the purchaser in a digital format. These files are not available for shipping.
- Privacy & Security
- See our website privacy policy.
- Returns & Replacements
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CDs and DVDs: You may return new, unopened items sold and fulfilled by WAVES for Success within 30 days of delivery for a full refund. Items should be returned in their original product packaging. A 10% re-stocking fee may be applied. We pay the return shipping costs if the product is defective or the return is a result of our error. No re-stocking fees are applied for defective products or returns that are the result of our error.
Book: You may return books in “as new” condition that are sold and fulfilled by WAVES for Success within 30 days of delivery for a full refund. Items should be returned in their original product packaging. A 20% re-stocking fee may be applied. We pay the return shipping costs if the product is defective or the return is a result of our error. No re-stocking fees are applied for defective products or returns that are the result of our error.
Books purchased through WAVES for Success are held to Waves for Success return Policy. Books purchased through other companies, such as Amazon.com or BarnesandNoble.com, on are subject to the return policies of those respective sites.
Downloadable Products: Downloadable products purchased are NOT refundable, and may NOT be exchanged. Due to the sensitivity of copyright infringement, we don’t allow returns on electronic software. All sales are final.
Fraudulent Credit Card Charges or Fraudulent Claims: All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
THERE ARE ABSOLUTELY NO CANCELLATIONS OF ONLINE ORDERS THAT HAVE BEEN PROGRAMMED FOR IMMEDIATE DOWNLOAD ACCESS. NOR WILL WE ACCEPT CLAIMS OF MISSING THE IMMEDIATE ONLINE LINKS THAT WERE PROVIDED TO YOU TO DOWNLOAD YOUR ORDER. THERE ARE NO EXCEPTIONS TO THIS CANCELLATION POLICY.
You may contact our customer support via email or by postal mail at Waves for Success, 613 Beach St, Santa Cruz, CA 95060
Waves for Success reserves the right to modify this Refund Policy at its discretion, or against any customer it believes are abusing this policy.
- Ordering
- Orders are allowed in US dollars only. The purchaser must have an account that can dispense USD in order to make a purchase at this store. Purchase are fulfilled only via the online store and cannot be made via phone or other means.
- Payment, Pricing & Promotions
- All pricing is non-negotiable. Promotions are valid for the specified duration, or at the discretion of the company.
- Viewing Orders
- To view your past orders, visit the My Account page. If an order does not appear on the Account page, please contact customer support via email and include your username.
- Updating Account Information
- To change or update your shipping information, billing information, or email address, visit the My Account page.
